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Privacy Policy & Data Use | Renderboxes
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Privacy Policy

Renderboxes Ltd

Renderboxes Ltd (“Renderboxes”, “we”, “our”) is committed to protecting the privacy and personal data of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable international standards.

  1. Who We Are

    Renderboxes Ltd is a company registered in England and Wales (Company No. 11701666), with its registered office at 424 Margate Road, Ramsgate, CT12 6SJ. We are the data controller responsible for your personal information.

  2. Information We Collect

    We may collect and process the following categories of personal data:

    • Full name
    • Email address
    • Telephone number
    • Billing and delivery addresses
    • Order history and transaction details
    • Device identifiers, IP address, browser type, and cookies
    • Communications and support enquiries

    This information is provided directly by you (e.g., through placing an order or contacting support) or collected automatically (e.g., through cookies).

  3. How We Use Your Information

    We use your personal data to:

    • Process and deliver your orders
    • Provide customer support
    • Manage your online account
    • Send you order confirmations, shipping updates, and support responses
    • Send newsletters and marketing emails (with your consent)
    • Improve our website and services through analytics
    • Detect and prevent fraud
    • Comply with legal obligations

  4. Lawful Basis for Processing

    We process your data under the following legal bases:

    • Contractual necessity – to fulfil our contract with you (e.g. fulfilling orders)
    • Legal obligation – for compliance with regulatory or tax laws
    • Legitimate interests – to operate, protect, and improve our business
    • Consent – where required for marketing communications

  5. Sharing Your Data

    We may share your data with trusted third-party service providers, including:

    • Payment processors (e.g. Stripe, PayPal)
    • Delivery partners (e.g. DPD, UPS)
    • IT service providers (e.g. cloud hosting, email platforms)
    • Marketing partners (e.g. newsletter platforms, analytics tools)

    All third-party processors are required to handle your data securely and lawfully.

  6. International Transfers

    Some of our service providers may store or process your data outside the UK. In such cases, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses) to protect your rights.

  7. Data Retention

    We retain your data only for as long as necessary:

    • Customer and transaction records: 6 years (for legal/tax purposes)
    • Support communications: 12–24 months
    • Marketing preferences: until you withdraw consent or unsubscribe

  8. Your Rights

    You have the right to:

    • Access your personal data
    • Rectify inaccurate data
    • Request erasure of your data
    • Restrict or object to processing
    • Data portability
    • Withdraw consent (where applicable)

    To exercise your rights, email us at: servicedesk@renderboxes.com

  9. Cookies and Tracking

    We use cookies to enhance functionality, improve your browsing experience, and collect analytics. You can manage cookie settings via your browser or see our separate Cookie Policy for full details.

  10. Marketing Communications

    We may send marketing emails to:

    • Customers who have opted in
    • Existing customers under the “soft opt-in” rule

    You can unsubscribe at any time via:

  11. Data Security

    We take appropriate technical and organisational measures to protect your personal data, including:

    • Encrypted transactions
    • Secure cloud storage
    • Access controls and authentication

  12. Changes to This Policy

    We may update this Privacy Policy periodically. The latest version will always be available on our website and dated accordingly.

    Last updated: March 2025

  13. Contact Us

    For any questions, concerns, or data access requests, please contact:

    Data Protection Officer
    Renderboxes Ltd
    Email: servicedesk@renderboxes.com

    You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk