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Service & Support Policy Overview | Renderboxes
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Service & Support Commitment

Renderboxes Ltd

At Renderboxes, we understand that performance doesn’t end at the point of sale. Our systems are backed by expert-level service and support to ensure every customer receives not only cutting-edge hardware, but the confidence to use it at full potential.

This policy outlines the scope of our technical support, service expectations, and how we help you get the most from your Renderbox.

  1. What’s Included with Every System

     
    1. Technical Support All Renderboxes systems include:

    • 3 Years of Unlimited Technical Support via email and remote assistance
    • Advice and troubleshooting for hardware, thermal behaviour, BIOS, and software compatibility
    • Application guidance for rendering, simulation, AI, and creative workflows

    2. Warranty Support Every system is covered by our standard warranty, which includes:

    • 1-Year Return-to-Base Labour Warranty
    • 3-Year Parts Warranty for all Renderboxes-supplied components
    • Pre-paid return shipping for approved warranty repairs (UK only)

    Please refer to our separate Warranty Policy for full terms and exclusions.

  2. Contact Channels

    Primary Support Contact:

    Email: servicedesk@renderboxes.com
    Support hours: Monday to Friday, 9am – 5pm (UK time)

    We aim to respond to all support requests within 1 business day.

  3. Remote Support Access

    If required, our engineers can arrange remote desktop sessions to:

    • Diagnose performance or thermal issues
    • Assist with BIOS settings or driver configurations
    • Verify rendering or compute workloads

    Remote support is performed with your consent via a secure connection and can be scheduled within support hours.

  4. What’s Not Included

    Our support covers systems built by Renderboxes. We do not cover:

    • Hardware supplied by third parties
    • Damage from user modification, overclocking, or physical impact
    • Data recovery services
    • Software support unrelated to hardware function (e.g., video editing workflows)

    We may, at our discretion, offer out-of-scope assistance on a goodwill basis where possible.

  5. Post-Warranty Support

    After your warranty expires, you may still contact us for help. In many cases, we can offer:

    • Component upgrades and compatibility advice
    • Repairs at competitive labour rates
    • Diagnostic services for aging systems

    We believe in system longevity and aim to support your Renderbox well beyond its warranty period.

  6. System Documentation

    Every Renderbox ships with:

    • Full system specification
    • Cable and GPU layout map
    • BIOS configuration summary
    • Benchmark report (on request)

    If you misplace your documentation, we can reissue it upon request.

  7. Commitment to Improvement

    We are continually refining our support systems based on customer feedback. If your experience does not meet your expectations, please let us know—we’re committed to resolving all concerns quickly, professionally, and fairly.